Skip to content

Help

Frequently asked questions

Everything about finding sellers, chat and safety. Still have questions? Email support@jumbsy.com.

What is jumbsy? +

It's a UK classifieds marketplace: buy and sell cars, property, electronics, furniture, fashion, pets and more — or offer your services. Post an ad in minutes, and message the other person directly.

How much does it cost to search and message a seller? +

Searching and messaging sellers are free for buyers. Posting ads is free for sellers while jumbsy is launching, so you can join without a subscription.

Do I need to register to browse listings? +

You don't need an account to browse ads or start a listing chat. You will need one to publish and manage your own ads as a seller.

How do I pay for something I found? +

You agree the price directly with the seller — jumbsy does not take payments or hold money. Check the item in person before you pay, and never transfer money to someone you have not met.

How do I choose the right seller? +

Look at the photos and the description, check the seller's profile — member since, ratings and verification badges — and ask your questions in chat before you commit.

Can I trust a seller? +

Sellers can show verification badges when they have confirmed their identity, phone number or company details. Beyond that, always meet in a safe public place, check the item before you pay and never send money in advance to someone you have not met.

What if I can't find what I'm looking for? +

Post a wanted ad describing what you are after and sellers can get in touch. You can also save your search so you can come back to it later.

Do I have to accept an offer? +

No — messaging a seller commits you to nothing. You can talk to any number of sellers and agree the price and handover details directly with the one you choose.

How do I report a seller or a listing? +

Email support@jumbsy.com with a link to the listing and the details. We moderate listings and may hide or remove content that is unsafe, misleading or unlawful. If you can't reach an agreement with a seller, we'll help within reason.

How do you handle my personal data? +

We use your data only to run jumbsy and provide secure chat with sellers. For more on what data we collect and how to exercise your rights, see our privacy policy.

Still have questions?

We're a small team and try to reply within one working day.